Customers and consumers often complain that companies don’t listen, don’t understand and don’t empathise (properly).“Everybody’s trying to sell me something but no one wants to look after me!!”There is growing evidence of confusion in organisations about the digitisation of customer experiences and how to authentically...
Just how much impact language has on the way we think is challenging to actually determine. What we do know from countless research papers is that language focuses our perception, attention and thought on specific aspects of the world. I don’t subscribe to the 'think and...
There are lots of people guessing and predicting the future. Some of those predictions are a bit weird quite frankly… and some are more obvious, like the new…
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The life lessons are coming from all sorts of places right now. There are no predetermined ways of responding to the complexity we are in and we are all lear…
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A few things we learnt this week from the Gram team… Position your zoom camera carefully – backgrounds are revealing! Norman Swan (ABC radio health report)…
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Most people avoid planning because they don’t like having excessive goals that may overwhelm them or they fear thinking too far ahead ….there are many reason…
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Waiting to be inspired by others can be a long and sometimes fruitless task. Waiting for others to be inspiring is a recipe for disappointment. Leaders are required to be inspiring....
We all search for inspiration amidst the noise and the speed of our modern lives. We search for meaningful concepts and principles to help us be better and t…
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Have you ever… Wished you could grab that 15 minutes of advice and inspiration about your career but not sure where to turn?Needed a quick fix to help you focus on YOU and your career?Wished you’d like to get access to those that have done “it”...
It’s rare to see anyone succeed who lacks ambition and motivation. The art though lies in our ability to be ambitious AND not annoy those we work and hang out with. A senior banking executive once confessed to me that he was so annoyed with young bright...