Customers and consumers often complain that companies don’t listen, don’t understand and don’t empathise (properly).“Everybody’s trying to sell me something but no one wants to look after me!!”There is growing evidence of confusion in organisations about the digitisation of customer experiences and how to authentically...

Just how much impact language has on the way we think is challenging to actually determine. What we do know from countless research papers is that language focuses our perception, attention and thought on specific aspects of the world. I don’t subscribe to the 'think and...

A few things we learnt this week from the Gram team… Position your zoom camera carefully – backgrounds are revealing! Norman Swan (ABC radio health report)…

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Have you ever… Wished you could grab that 15 minutes of advice and inspiration about your career but not sure where to turn?Needed a quick fix to help you focus on YOU and your career?Wished you’d like to get access to those that have done “it”...

It’s rare to see anyone succeed who lacks ambition and motivation. The art though lies in our ability to be ambitious AND not annoy those we work and hang out with. A senior banking executive once confessed to me that he was so annoyed with young bright...