This week I was speaking to a leader of a team I had worked with extensively in the last couple of years and all the measures and growth are tracking really well. They called and asked...

Have you ever struggled to align your goals to stand out, fit in and be yourself? Increasingly the clients I speak to do. Finding the balance or the sweet spot in the Venn diagram can feel like conflicting goals or competing goals. A team or organisational...

Life endures. That's what it does. Right now, this feels like an unprecedented crisis. Nearly a million people have died worldwide from a virus for which there may or may not be a vaccine depending on who you ask.In the midst of this pandemic, the Russians poisoned...

Customers and consumers often complain that companies don’t listen, don’t understand and don’t empathise (properly).“Everybody’s trying to sell me something but no one wants to look after me!!”There is growing evidence of confusion in organisations about the digitisation of customer experiences and how to authentically...

Just how much impact language has on the way we think is challenging to actually determine. What we do know from countless research papers is that language focuses our perception, attention and thought on specific aspects of the world. I don’t subscribe to the 'think and...

A few things we learnt this week from the Gram team… Position your zoom camera carefully – backgrounds are revealing! Norman Swan (ABC radio health report)…

...