Mediation
For when working relationships need repair, not just resolution.
Conflict in the workplace is inevitable. Whether it’s a breakdown in communication, clashing styles, or high-stakes disagreement, unresolved tension can impact more than just the individuals involved – it ripples across teams, culture, and performance. That’s where mediation comes in.
Our mediation service is designed to do more than resolve disputes. We help people move through conflict with greater self-awareness, mutual understanding, and the tools to work better together long after the issue is resolved.
Led by Mark Rosenberg, an accredited mediator under the National Mediator Accreditation System (NMAS), our process draws on his decades of experience mediating workplace and commercial disputes across professional services, government, franchising, insurance, and finance.
From bullying complaints to cross-functional tension, we’ve seen how productive mediation can unlock stronger working relationships and meaningful cultural shifts.
Mark Rosenberg
Our mediation approach
We take a structured, considered approach, grounded in care, confidentiality, and practical insight.
Preparation & briefing
We begin by meeting privately with each party, creating a safe space to explore their experiences, perspectives, and what they need from the process. We also hold briefing sessions with HR and relevant leaders to understand the context and ensure alignment.
Understanding & insight
Over a series of one-on-one sessions, we build clarity and self-awareness. We may use the Conflict Dynamics Profile to deepen understanding of how individuals approach conflict, and where their strengths and default behaviours lie. With reflective coaching, people often gain insight not only into the issue, but into their own role and impact.
We then bring both parties together for a structured, facilitated mediation. Mark creates a psychologically safe environment where real issues can be raised, heard, and worked through. While the role of the mediator is impartial, our style is not passive, we ask respectful, challenging questions to help clarify issues, build understanding, and open up new pathways forward.
Facilitated mediation
Our goal is not just agreement, but forward movement. We help people find common ground, surface shared goals, and lay the foundation for future collaboration. We also provide follow-up check-ins to support long-term success.
Sustainable resolution
Why mediation?
Mediation empowers individuals to resolve disputes themselves, before they escalate or land in formal processes. It’s faster, more cost-effective, and often far more constructive than arbitration or legal intervention.
Beyond the issue at hand, it leaves people with something more: improved communication skills, deeper empathy, and the confidence to have the conversations that matter.
